Terms and Conditions

Website Terms and Conditions

These Terms and Conditions set out the basis on which you may access or use our website at www.lou-johnson.com (“the Website”). The Website is operated by Lou Johnson (“I”, “we”, “us”, “our”).
Our email is info@lou-johnson.com

By accessing or using our Website or social media channels or requesting information in relation to our products or services, you agree to be bound by these Terms, along with our Privacy Notice and Cookie Policy. Please read them carefully before using our Website. If you do not agree to be bound by them, then you must not use or access our Website.

For the purposes of these Terms, the definition of Website shall include our online platforms and any social media channels and groups.

Using and accessing the Website

• We make no charge for using or accessing our Website.

• Should you choose to use or access our Website then you are responsible for putting in place the necessary requirements to allow you to access and use our Website. We shall not be liable to you in the event you are unable to access or use our Website.

• Our Website is available on an ‘as available’ basis. We reserve the right to suspend, change or remove our Website at any time for any reason and without notice. We shall not be liable to you in any way in the event our Website, or any part of it is out of date, unavailable or inaccessible at any time.

• Our Website is intended to be accessed and used by individuals who are over the age of 18. By continuing to access and use our Website you are confirming that you are over 18 years old. Any individual under the age of 18 that accesses this Website does so on an unauthorised basis.

• References to Website within these Terms apply regardless of how you access the Website.

Refund Policy

One to One Sessions, Payment & Refund Policy
Full payment is required before an appointment slot is allocated.
Full fee is payable if 72 hours notice isn’t given to cancel or change an appointment. This applies to sessions booked singularly and within packages.
Once the package price is paid if you wish to cancel any remaining sessions all discount will be void and the full fee for all sessions already taken will be taken off the fee paid before the refund is issued.
All notices given by you to us must be given to Lou Johnson at info@lou-johnson.com. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer of Rights & Obligations
a) You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
b) We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Intellectual Property Rights

• We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a license from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, logos, designs, look and feel) without our prior written consent.
If in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

Privacy and Data Protection

• Please refer to our separate Privacy Notice and Cookie information displayed on our Website for further information on how we process your personal information and our use of cookies and other similar technologies. The content of those policies is incorporated into these Terms and by your continued use of our Website you are consenting to us processing your personal information in accordance with our Privacy Notice.


• We accept no liability to any user, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, whether foreseeable or not, for:

• loss, damage or expenses of any kind and however arising, such as loss of data, income, profit, business, goodwill;
• any direct, indirect or inconsequential losses or damage;
• any claims by third parties;

which arise in connection with your use and access of our Website or the use or reliance upon any Content or other information found on our Website.

• Nothing in these Terms excludes or limits our liability for:
• death or personal injury caused by our negligence; or
• fraud or fraudulent misrepresentation by us; or
• any consumer rights claim; or
• any other liability that cannot be excluded or limited by applicable law.

• We reserve the right to modify, suspend, or otherwise withdraw access to all or part of our Website at any time and accept no liability in connection with such action.

• Where we consider, in our reasonable opinion, that you are in breach of any provisions of these Terms, we reserve the right to immediately terminate your use and access of our Website along with the immediate termination of any services which you may have purchased from us, without refund. You will also be required to destroy any copies of Content which you hold. We also reserve the right to take action in respect of your breach to the full extent of the law.

Website Security

• Whilst we shall exercise reasonable care and skill to ensure that our Website is free from viruses and any other malicious software, we accept no liability for any loss or damage resulting from a virus or other malicious software or any other event occurring that causes damage to your hardware, software, or any of your data which arises as a result of your direct or indirect use or access to our Website.

• When accessing our Website, you agree that you will not use our Website or any of our social media channels to transmit data that contains any form of virus, malicious software or code which is designed to cause damage or could have an adverse effect on any computer hardware or software.

• You agree not to try to gain unauthorised access to our Website or any social media channels or any computer hardware or software connected to our Website.

• Any breach of this clause may amount to a criminal offence under the Computer Misuse Act 1990 and we reserve our rights to report any activity which we consider breaches this clause.

• Where we provide you with a password, code, or other access in connection to our Website you agree to keep that access information confidential, private and secure. In the event we consider that you have failed to comply with this requirement then we reserve the right to suspend or terminate your secure access, such decision to be at our absolute discretion.

Links to our Website

• You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
• The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.
• You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
• you do not use any images, logos, trade marks, branding details or other content displayed on our Website without written permission from us.
• Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
• If you wish to make any use of material on our site other than that set out above, please address your request to info@lou-johnson.com

About us

• The Website at www.lou-johnson.com is operated by Lou Johnson and our contact email address is info@lou-johnson.com.

• If you need to contact us please email using the email address above.

Complaints or concerns

• Should you have any questions or concerns relating to the content of these Terms or your use of or access to our Website then please contact us by email using the address set out above.

Our right to make changes to these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Download Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products)

Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
These works are protected by copyright laws and treaties around the world. We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view this article [OR website and the material on this website] on a computer or mobile device via a web browser, to copy and store this article [OR website and the material on this website] in your web browser cache memory and to print pages from this website for your own personal and non-commercial use.
You may not reproduce in any format (including on another website) any part of our website (including content, images, logos, videos, designs, look and feel) without our prior written consent.
Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved.
For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.
If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.